Cancellation & Refund Policy

Last updated: 2026

1. Overview

This policy explains how cancellation and refunds work for paid DS Billing subscription plans. Demo and trial accounts may be cancelled at any time without charge.

2. Cancellation

• You may request cancellation by emailing help@dsbilling.in or contacting support during business hours.
• Cancellation takes effect at the end of the current billing period unless otherwise agreed.
• After cancellation, you may export your data before account closure where technically feasible.

3. Refund eligibility

• Within 7 days of first paid purchase: Full refund if you have not substantially used paid features (at our reasonable discretion).
• Annual plans: Pro-rata refund may be considered for unused months on a case-by-case basis within 30 days of payment.
• Renewals: Refunds for automatic renewals must be requested within 7 days of the renewal charge.

4. Non-refundable items

Custom onboarding, data migration services, third-party fees, and plans after the refund window are generally non-refundable.

5. Refund process

Approved refunds are processed to the original payment method within 7–14 business days. You will receive email confirmation when initiated.

6. Downgrades

Switching to a lower plan applies from the next billing cycle. No partial refund is issued for the current period unless covered above.

7. Service interruption

If prolonged downtime caused by us affects your paid service, we may offer credit or extension at our discretion.

8. Contact

For cancellation or refund requests, contact help@dsbilling.in with your registered email and business name.